Cancellation Policy

At Peppy, operated by Peppy Friends, we aim to provide a smooth purchase and service experience. This policy explains when and how an order can be cancelled. For how refunds are calculated and paid out, see our Cancellation & Refund Policy.

Cancellation Window

Once an order has been placed and fully executed, it can no longer be cancelled. If you wish to cancel an order before it is executed, you must contact our customer care team within one hour of making the payment. After this window, cancellation will be considered only at the sole discretion of Peppy Friends.

How to Request a Cancellation

Contact customer care using the details below within the cancellation window. Please include the registered mobile number on your account, the date and time of the payment, and the transaction or order reference so we can locate the order quickly.

Corrections Instead of Cancellation

Users are requested to double-check all details before submitting a form. If you entered incorrect information and need it corrected rather than cancelled, contact customer care within one hour of service execution-changes will only be made if the service has not yet been fully delivered.

When Cancellation Is Not Available

• Orders that have already been fully executed or delivered
• Technical delays, glitches, or temporary issues during processing
• Incorrect information or data entered by the user at the time of placing the order
• Variation in display photos-product and service images on the app are for reference only

Subscription Cancellation

You may cancel a subscription at any time; cancellation stops future renewals and does not retroactively cancel a billing period already in progress. In case of a delayed activation of subscription services, Peppy Friends may, at its discretion, consider a pro-rata refund depending on the situation.

Company-Initiated Cancellations

Peppy Friends reserves the right to cancel or refuse an order at any time due to service unavailability, pricing errors, incorrect information, or operational issues. If an order is cancelled from our end after payment has been received, the full amount will be refunded.

Failed or Duplicate Payments

If your payment fails due to a server timeout or technical issue, check your bank account status before reattempting. If the account was debited, avoid making a second payment and contact customer care immediately. All extra charges for the same order will be refunded in full.

After a Cancellation Is Approved

Once we verify an approved cancellation, any refund due is credited to the original payment method within 5–7 working days. Actual reflection in your account may vary depending on your bank or payment gateway. Deductions may apply as set out in our Cancellation & Refund Policy.