How can we help?
Find answers instantly. If you can't find what you need, our support team is always one message away.
Getting Started
Account setup, profile creation, and first steps
Rooms & Conversations
Voice rooms, group chats, and one-on-one calls
Coins & Payments
Recharging, payment methods, and wallet issues
Membership & Perks
Benefits, plans, billing, and cancellation
Hosting
Becoming a host, the Creator Program, and host tools
Safety & Account
Blocking, reporting, privacy, and account security
Getting Started
How do I create an account?
Download PeppyFriends from the Google Play Store, enter your phone number, and verify with the OTP. You're signed up in under 60 seconds - no email required.
What information is needed for my profile?
A display name and profile photo. Everything else (bio, interests, languages) is optional but helps you find communities and people you click with.
Is PeppyFriends free?
Yes - downloading, creating a profile, and joining communities is completely free. Some optional features use coins, which you can recharge with your preferred payment method.
What countries is PeppyFriends available in?
PeppyFriends is currently available in India and supports 15+ languages including Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi, Assamese, Urdu, and more.
Rooms & Conversations
How do voice rooms work?
Open the Discover tab, find a live room around your interests, and tap Join. Rooms are group voice conversations hosted by a member of the community - free to join and take part in.
Can I have a one-on-one call with a friend?
Yes. You can have a voice or video call with people you have connected with, when you both choose to. Some calls use coins at the host's set rate - you are always shown the rate first and stay in full control of your spend.
How do I discover new communities?
Use the Discover tab to browse rooms and topics around your interests. Follow the hosts and rooms you like to get notified when they go live.
My audio quality was poor - what should I do?
Ensure you have a stable internet connection (Wi-Fi or 4G). If the issue persists, restart the app and try again. Report persistent quality issues via Settings → Help.
Coins & Payments
What payment methods are supported?
We support Razorpay (UPI, cards, net banking), PhonePe, Stripe (international cards), Cashfree, Google In-App Purchase, and Flutterwave. The methods available depend on your region.
My payment was deducted but coins were not added.
Wait 5 minutes for the transaction to settle. If coins still haven't appeared, go to Settings → Help → Payment Issues and submit a report. We resolve these within 24 hours.
Can I get a refund on coins?
Coins are generally non-refundable as consumed virtual goods, but we issue refunds for duplicate charges, failed deliveries, and unauthorised transactions. See our Refund Policy for full details.
Is my payment information secure?
Yes. All payments are processed by PCI DSS-certified third-party gateways. We never store your card number, CVV, or bank credentials on our servers.
Membership & Perks
What does membership include?
Membership unlocks perks like bonus coins on every recharge, free daily messages, a profile badge, and member-only benefits across the app.
How do I subscribe?
Open PeppyFriends → Your Profile → Membership. Choose a plan (monthly, quarterly, or yearly) and complete payment. Benefits activate immediately.
How do I cancel my membership?
For Google Play subscriptions: Google Play → Subscriptions → PeppyFriends → Cancel. For direct subscriptions: Settings → Membership → Manage Subscription → Cancel. Benefits continue until the end of the billing period.
What happens when my membership expires?
Your account returns to the standard tier. All regular features remain available. You can resubscribe at any time.
Hosting
How do I become a host?
Open PeppyFriends → Profile → Become a Host. Fill in the application and submit your KYC documents (government ID + selfie). Review takes 24-48 hours.
Is there a Creator Program?
Yes. Active hosts can apply to our Creator Program to be recognised and rewarded for building great communities. Eligibility and full details are available inside the app.
How do payouts work in the Creator Program?
Eligible Creator Program hosts can request payouts to a bank account or UPI. There is a minimum threshold, and processing typically takes 3-5 business days. You can manage this from your Host Dashboard.
My host application was rejected - why?
Common reasons include blurry or invalid ID documents, an incomplete profile, or not meeting our minimum age requirement (18+). You can reapply after correcting the issue. Contact support@peppyfriends.com for specific feedback.
Safety & Account
How do I block someone?
Tap the three-dot menu on any profile or in any room and select "Block". Blocked users cannot contact you, message you, or see your profile.
How do I report inappropriate behaviour?
Tap the flag icon on any profile, room, or message to submit a report. Our moderation team reviews all reports - typically within 2 hours for safety reports.
How do I change my privacy settings?
Go to Settings → Privacy. You can control who can message you, who can call you, whether your online status is visible, and more.
I think my account was hacked.
Go to Settings → Security → Change Password immediately. If you can't access your account, contact support@peppyfriends.com with your registered phone number and details of the suspicious activity.
Still need help?
Our support team is available 7 days a week. We typically respond within a few hours.