This Cookie Policy explains how PeppyFriends uses cookies and similar technologies on our website and app to recognise you, improve your experience, and keep the platform secure.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website or use an app. They store information about your preferences, session state, and usage patterns. Similar technologies include local storage, pixel tags, and device fingerprinting.
2. Cookies We Use
Essential Cookies
These are required for the platform to function. They enable core features like authentication, security, and session management. You cannot opt out of these without preventing access to the platform.
- Session tokens - keep you logged in during your session
- Security tokens - protect against CSRF and other attacks
- Preference cookies - remember your language and region settings
Analytics Cookies
We use analytics tools to understand how users interact with our website and app. This helps us identify usability issues and improve features. Analytics data is aggregated and does not identify individuals.
- Page views, session duration, and navigation paths
- Feature usage patterns
- Error and crash reporting
Performance & Infrastructure Cookies
These cookies help us optimise server performance, manage load balancing, and deliver content from the nearest server to your location (CDN routing).
Payment Provider Cookies
When you initiate a payment, our payment gateways (Razorpay, Stripe, PhonePe, etc.) may set their own cookies to process transactions securely and prevent fraud. These are governed by their respective privacy policies.
3. Third-Party Services
Some third-party services integrated into PeppyFriends may set their own cookies:
- Agora: Real-time communication infrastructure for calls and streaming
- Firebase: Push notifications and crash analytics
- Payment gateways: Fraud detection and transaction security
These third parties are bound by their own privacy and cookie policies, which we encourage you to review.
4. Managing Cookies
You can control cookies through your browser settings - most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from using PeppyFriends. You can also:
- Use browser incognito/private mode to prevent persistent cookies
- Install browser extensions that block tracking technologies
- Opt out of analytics via your device's privacy settings (Limit Ad Tracking)
5. Changes to This Policy
We may update this Cookie Policy as we add new technologies or services. Check back periodically for updates. Significant changes will be communicated via in-app notification.
6. Contact
Questions about our use of cookies? Contact us at privacy@peppyfriends.com.