Refund Policy

At Peppy, operated by Peppy Friends, we aim to provide a smooth purchase and service experience. This policy explains when a refund is available and how it is processed. To cancel an order before it is executed, see our Cancellation Policy.

When Refunds Are Not Applicable

Once an order has been placed and fully executed, no refund can be processed. Refunds are also not available for:

• Technical delays, glitches, or temporary issues during processing
• Incorrect information or data entered by the user at the time of placing the order
• Variation in display photos-product and service images on the app are for reference only

Users are requested to double-check all details before submitting a form. If you need to correct any information rather than claim a refund, see our Cancellation Policy.

Subscription Services

In case of a delayed activation of subscription services, Peppy Friends may, at its discretion, consider a pro-rata refund depending on the situation.

Approved Refund Amounts

If a refund is approved, the amount will be processed after deducting bank transaction fees, payment gateway charges, and any other expenses incurred while processing or delivering the service. These deductions do not apply in cases of duplicate or multiple payments-all extra charges for the same order will be refunded in full.

If your payment fails due to a server timeout or technical issue, check your bank account status before reattempting. If the account was debited, avoid making a second payment and contact customer care immediately.

Refunds for Company-Initiated Cancellations

Peppy Friends reserves the right to cancel or refuse an order at any time due to service unavailability, pricing errors, incorrect information, or operational issues. If an order is cancelled from our end after payment has been received, the full amount will be refunded.

Processing Time

Once we verify your refund request, we will credit the amount to the original payment method within 5–7 working days. Actual reflection in your account may vary depending on your bank or payment gateway.